FAQs
We recommend all passengers review our Terms & Conditions and they can be found here.
Currently, as we continue to grow the bus service, we only pick up at Terminal 7, lower level, center medium under the orange “Shared Rides” sign.
When entering through the San Ysidro port of entry, once you have been processed by CBP, you will exit the building and continue walking forward for about 200 feet, to a cul de sac. Once at the cul de sac if you look to your left you will see a small office building which has the Damaris (butterfly logo and "Damaris" spelled out). The actual booth is operated by Las Vegas shuttle who is an authorized agent for Damaris Express.
Tijuana to LAX is a digital bus company, you can pre-book and confirm your trip and receive the best offers through our website. Partners and agents may sell in person, please email us for a full list of partners and agents.
Credit and debit cards. Please email us if you would like to purchase a ticket via a different method.
1 bag allowed and 1 personal item
$6 USD per extra bag
Not at this time. Please email us or comment on one of our social channels if you would be more likely to purchase a ticket if you were able to reserve a specific seat.
No. You can change your ticket online, but tickets are not cancellable/refundable. Some fees may apply.
Yes. Your email confirmation will have a link to change your ticket. Fees may apply.
Hours of operation are primarily during our scheduled service hours, however you can contact us via email here any time.
Our schedules are based on a 2 ½ to 3 ½ hour commute time, Southern California traffic and unforeseen circumstances can affect the commute time.
Our schedules are based on a 2 ½ to 3 ½ hour commute time, Southern California traffic and unforeseen circumstances can affect the commute time.
We currently have a number of promotions going on, and also are offering a significantly reduced rate to travel from LAX to CLD. We do not have special fares at this time.
Please email us at info@carlsbadtolax.com with your ticket # (found in your email confirmation), your bus trip time/day, and the article left onboard. We commit to getting back to you.
In order to serve all of our passengers as best as possible and comply with LAX policies, the bus cannot wait. However, we’ll make every reasonable effort to communicate with you and offer alternatives if your flight has a disruption and you cannot take the bus.
Yes, there are points in the ticket purchase flow to indicate special needs and you can always email us at info@carlsbadtolax.com
Additional luggage can be purchased in the booking flow, please limit total bags per party (transaction) to 5 or please email us at info@carlsbadtolax.com to coordinate a larger number of bags for your party. This will help us avoid any last minute space issues.